As a lecturer, I feel truly privileged to teach the course Service Management, a subject that connects theory with real-life experience and highlights the importance of empathy in every professional interaction. Each semester, my students remind me why teaching is such a meaningful journey. Their enthusiasm, creativity, and humanity constantly renew my motivation and belief in the next generation.
From the first lessons, Van Hien students impress me with their positivity and engagement. They do not simply listen; they question, discuss, and share real-world examples. When talking about concepts like “service quality,” they often relate to familiar, how they were treated in a café, at a hospital, or during an event. These insights make the classroom a lively and practical learning space where knowledge becomes tangible.
I am especially proud of my students’ creativity and teamwork during group projects. Whether designing a student café, developing a tourism experience plan, or simulating customer service processes, they consistently show thoughtfulness and innovation. Many of their projects go beyond the classroom, reflecting real market needs and the spirit of service in the digital age.
Through this course, I always emphasize that Service Management is not only about providing quality service but about understanding people, their needs, emotions, and expectations. I encourage students to view service as both a professional skill and a personal attitude: to listen, empathize, and act with sincerity. When they begin asking, “How can we make customers happier?” I know the lesson has truly resonated.
The learning environment at Van Hien University nurtures this mindset beautifully. The school values kindness, respect, and integrity, qualities that shape not only good professionals but also good human beings. My students’ politeness, gratitude, and mutual support create a warm, respectful atmosphere in every class. It reminds me that teaching is also about cultivating ethical and compassionate individuals who will serve society with heart.
What I find most rewarding is seeing students grow throughout the semester. Many start out shy or uncertain, yet by the end, they confidently present, debate, and propose creative solutions. Some tell me the course helped them realize the power of attitude and emotional intelligence in their careers and daily lives. For me, that transformation is the greatest achievement of all, when learning becomes a way of being.
In the end, I see in Van Hien students a beautiful combination of intelligence, empathy, and enthusiasm. Every class with them reaffirms my belief that education is not just about knowledge transfer, but a shared journey of understanding, service, and growth.
The Service Management course, therefore, is more than an academic subject, it is a journey of nurturing human values. Together, teachers and students learn not only how to serve but how to care, to connect, and to make the world a little better through their work and their hearts.
Nguyen Thi Thu Thao, Faculty of Economics and Management